Main menu:

Customer Satisfaction

The club will strive to provide value for money in all areas of its business, seeking to achieve the highest level of service and treating all customers with respect and courtesy.

The club will respond promptly to any contact from customers. To avoid confusion and delay, any complaints should be made in writing as this will ensure that a thorough investigation, together with a documented record, is established. Verbal complaints (by telephone or in person) will be responded to courteously, but confirmation in writing of the complaint will be requested for the reasons stated above.

Any complaints should be made in writing to Cumbernauld Colts Football Club, Broadwood Stadium, 1 Ardgoil Drive, Cumbernauld, G68 9NE.

The club will respond to complaints as quickly as possible. If it is not possible to resolve the matter immediately, an acknowledgement of the letter of complaint will normally be sent within three working days of receipt. Depending upon the nature of the complaint, or the complexity involved, the club will endeavour to forward a full response within 12 days of receipt including details of the proposed resolution.

The club will maintain a record of all written complaints received and use the information provided by this record as part of our continuous improvement of our services.

The club will make every effort to undertake all of the policies included in this charter, however it will be appreciated that changing circumstances throughout the year may require certain amendments to be made. Any such amendments will be made in consultation with the bodies detailed above.

Communication & Consultation
The Club will communicate regularly with supporters and customers informing them of new developments, policies, fixtures and price changes, promotions etc. This will be done in the main through the Club’s official website.

The Club will maintain its official website and stadium notice boards with the latest information regarding match fixtures, cancellations, match reports and all other related info.

The Club will consult with customers and supporters on a regular basis through the official website. The Club will give due consideration to all feedback, comments and suggestions implementing change where appropriate and provide feedback to the best of our ability.

The club continues to develop ways to consult with shareholders, sponsors, the media, local authorities, community groups and other interested parties.